Give your live chat invitation a more personalized approach, and establish credibility from the first interaction

If you are looking for a more personalized approach to the chat invitation, Ngage Live Chat has the ability to start each chat with a custom video invitation recorded by you or your business leader.

While our testing has not shown the video invitation to drive additional conversions as compared to our text invitation, Ngage does have the capability to add this unique functionality.

If you would like to use your own custom video invitation for the live chat, below are recording requirements.

• Duration: 15-30 Second Video
• Formatting: MP4 Video Format
• Dimensions: 9:16 Aspect Ratio

This can be recorded on a professional camera, or a camera phone. We recommend keeping it short, sweet, warm, and inviting. Upon completion of the recording, you can send it directly to your account representative and we will take care of the rest.

Learn how Ngage’s Video Feature puts a face to your law firm or business, gaining the credibility you need to turn website visitors into leads.