Ngage’s standard approach is to convert every visitor into an opportunity, and let your business make the final call on whether or not you can help the individual. This is the optimal approach to acquiring as many opportunities (and clients) as possible.
If you notice certain types of visitors consistently use live chat, but are never relevant to your business, there may be a way to tighten the net. Here are some tips to make things more efficient:
Keep in mind that it’s probably best to err on the side of converting the visitor – you don’t want to miss a great potential chat because too much filtering is in place.
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