By Sandra Sinclair | Published March 6, 2020 | Posted in Uncategorized | Comments Off on Account Information When You Need It: Introducing Ngage’s Self-Service Portal
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⟨ Account Information When You Need It: Introducing Ngage’s Self-Service Portal
Have you wanted a place where you can view all of your basic Ngage Live Chat account settings in one place? Introducing the new Self-Service Portal, where you can see everything from your registered websites to email recipients and even billing information. To access the Self-Service Portal, navigate to selfservice.ngagelive.com and select the “General Information” tab Read More
Read MoreUpdate: Ngage Text-to-Chat Feature
Did you know that Ngage can handle text messages 24/7 from a business’s own website? Known as the Ngage text-to-chat feature, this option helps visitors reach your firm directly from their mobile devices. However, if you are currently running a Google AdWords campaign, Google will be discontinuing the “message extension” feature on their pay-per-click ads. Read More
Read MoreNew Features Empower Chat Clients: A Webinar
New Features Empower Chat Clients: A Webinar For law firms, medical practices and other businesses looking to maximize marketing spend, online live chat has become an essential tool providing interactive and engaging online experiences. Now you can make better decisions regarding these digital conversations with Ngage’s latest reporting features. Let Alex Hambrick guide you through Read More
Read MoreTen Things Your Legal Website Must Have To Attract Prospects
Many attorneys spend a lot of money on their websites, investing heavily to make sure it’s optimized for mobile and feature up to date headshots of the lawyers. A website does not need to include bells and whistles to be effective, as animations going across the screen can ultimately be distracting and lead to lengthy Read More
Read MoreLive Chat: Changes You Need To Know To Avoid Being Penalized In Organic Searches
Live chat, a small pop-up box generated after a user visits a website offering the option to chat with someone in real time, can be incredibly helpful for small and solo law firms. The intake questions the chat service asks can be specified beforehand so that law firms receive the exact information they want from Read More
Read MoreLive Chat: A Great Complement to Phone Calls
The goal of live chat is not to replace phone calls One of the concerns that prospective clients often voice is “will live chat take away phone calls from my business?” While this is an understandable concern, in our experience live chat helps increase calls to your business, often by a significant amount! Live chat Read More
Read MoreThe Benefits of Adding Live Chat to Your Site and Blog
While online search allows for immediate results with a few keystrokes, there is still a noticeable lack of real-time interaction on law firm websites. This can potentially deter people from contacting you and your firm. It is likely that you have spent considerable amounts of money developing your web presence and marketing your site, so Read More
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